Salesforce Launches Agentforce 360 to Integrate AI Across Enterprise Workflows

Salesforce unveiled Agentforce 360 at Dreamforce 2025, a platform designed to seamlessly connect human employees with AI agents across Core business operations. The announcement marks a significant leap into the enterprise AI space, integrating Salesforce's existing ecosystem—spanning sales, service, advertising, and IT—under a unified AI layer. Native Slack integration enables companies to automate workflows, streamline communication, and enhance decision-making.

Over 12,000 companies, including Reddit and Adecco, have already adopted the platform, reporting measurable efficiency gains. Reddit, for instance, deflected 46% of customer support cases, while Engine reduced handle time by 15%. Despite its promise, complex pricing and credit-based billing may hinder adoption among large enterprises.

Salesforce's partnerships with Databricks and Snowflake aim to address critical data challenges, positioning Agentforce 360 as a cornerstone for enterprise AI success. The platform's rollout underscores the growing convergence of AI and business operations, a trend with potential Ripple effects across tech and finance sectors.